Cornel - Cape Town

For the second had the extreme displeasure of having to deal with this company. My story is no different from the many other here who have complained about them. My item bought on ebay got stuck in customs. While the call center people were friendly and tried to help it all amounted to nothing because beyond the call center Agent, there was no one at Aramex that had any desire to resolve the issue. After countless emails, phone calls and documents (incl my bank statements) that I had to submit I was told I have to pay R160 inspection as SARS wanted to inspect my parcel. This I did and eventually after a month when finally got my package I saw no evidence that SARS opened the package to inspect it. So back to Aramex I went demanding my R160 back. sent them all the photo's to show the package was never opened by SARS. And no the merry g-round continues. A week has passed with a number of emails and no responses. This seems to be there modus operandi. Unfortunately when buying from overseas I have no control over who they use to transport the items to me and thankfully of the many items I've bought on ebay only 2 came through them. How these people are still in business is beyond me! They are the worst courier company I've ever had the misfortune of having to deal with. Given all the complaints here about them it seems they are not bothered by negative customer feedback!