Contradictions and Broken Promises

Good Day<br> <br> An international shipment which is now well overdue has been held by South African customs because the sender had not attached the Commercial Invoice. Having noticed the issue through the on-line tracking service, I contacted Aramex customer care. The first person who I spoke to told me that he would sort it out and that I did not have to do anything. The following week, nothing had happened, so I phoned again only to be told that I needed to contact their airport facility, which I promptly did. <br> <br> After finally getting through, I made an agreement to email the Commercial Invoice, which I had by now obtained from the sender, to a staff member at the airport. My email received no reply and my repeated attempts to get through to the airport facility last Thursday and Friday were unanswered. I then made my third and final call to customer care and was assured that a member of staff at the airport facility would call me as soon as possible. I am still waiting for that call 2 business days later.<br> <br> I sincerely hope that this matter is resolved as quickly as possible, as the package is now a week overdue.