1 reviews | Active since Mar 2009
CONTINUED IRRATIC DROPBOX COLLECTIONS
This is the email I sent Jannine:<br> <br> I'm starting to sound like a stuck record but you guys again did not COLLECT from Pick n Pay Howick. I have lost the number times this has happened. I placed the 2 parcels in your collection box at 11:40 this morning (Attached purchase slip with date and time) waybills *** and ***. This practice of yours is reflecting badly on me as the recipients don't believe I have shipped their parcels. Orders have now been CANCELLED which means I can't feed my kids...! If you guys aren't interested in servicing the Howick area then please remove your product from our town.<br> <br> I did e-mail you on the 26 January 2015 (See below)with a non-collection... still awaiting your response...!<br> <br> The overall service ARAMEX offers is wonderful when everyone does their part but your team appears to fumble and drop the ball often. I gave up calling you guys in PMB a long time ago due to hollow promises, \We'll look into it and call you back"to date no one has ever returned a call as promised...<br> <br> \""At Aramex we take pride in ensuring our customer's satisfaction. Unfortunately"
Please accept our humble apology for the service you received from Aramex.
Our customer relations manager has been in contact with you to advise of the collection times for the drop box which you are currently using .
She has addressed mattters concerned with the responsible departments to ensure that this matter does not reoccur.
Thank you for providing us with an opotunity to rectify our service failure to you.
Yours in Service,
T****ha Pillay
Please accept our humble apology for the service you received from Aramex.
Our customer relations manager has been in contact with you to advise of the collection times for the drop box which you are currently using .
She has addressed mattters concerned with the responsible departments to ensure that this matter does not reoccur.
Thank you for providing us with an opotunity to rectify our service failure to you.
Yours in Service,
T****ha Pillay
