Constantly delivering parcels to wrong address. Very poor service when trying to rectify.

I have been using Aramex Global Shopper for years with no issues until these past few days where I had 2 parcels being delivered. After the parcels arrived at my Aramex addresses overseas I realized that the address on my AGS account was a business address I no longer work at, so I submitted support requests via the AGS website, called Aramex and even emailed them requesting to please update the address to my residential address. I even got a response for one of the requests that the address was changed for the first parcel. On Monday, I checked the tracking for my first parcel and noted that it had supposedly been "delivered". I contacted Aramex only to find out that they delivered the parcel to the wrong address.... after hours of dealing with Aramex support, they finally delivered the first parcel. I then asked them to please ensure to update the address for the second parcel. I even followed up to the address change request I submitted. I find out today that the second parcel has yet again been delivered to the wrong address. At this point, you can imagine that I am absolutely livid. I decided to call Aramex and ask that they update the address on my account to ensure that something like this doesn't happen again. Needless to say, I was told that I cannot update my address until all my parcels are delivered, and that in order to update my address, they will need to create a whole new account for me. Why on earth do I need a new account for a new address? It makes absolutely no sense. I never needed a new account when I updated my address in the past. Very poor service from Aramex overall. Why do they have a system to submit cases and requests if nobody ever actions them? I also submitted a request regarding being overcharged for customs duties and have yet to receive a response.