CONNECTING NOTHING SOUTH AFRICA

They have horrific customer care service. Earlier in the year, prior to lockdown, lost a package of mine following a hijacking. Ok, that's the reality of living in South Africa. Not my issue. They to this day have not made a single call to me, despite my numerous requests for a callback, to either INFORM me of the loss, APOLOGISE for my loss, OR offer me any form compensation for my loss. YES I know the dropbox service is without insurance (or the option thereof) and it was my informed decision to take the risk, but is it too much to expect some form of common courtesy from a nationwide courier? But after numerous calls that I MADE, some where they were even rude when I dared insist speaking to a manager (which is apparently not allowed!), I decided to leave the matter and write my loss off. The sender ended up compensating me partially because as a small independent business owner she felt a responsibility towards me (can you believe!) - which I have rewarded since then with my continued support and patronage. Then today, I once again made the call to aramex head office to enquire about my latest package that was not delivered on time (yes I know I was stupid using them again, but your parcel can't get hijacked twice in one year surely?!) Immediately upon reading and repeating my tracking number numerous times only to hear silence on the end of the line, I knew something was up. The operator mumbled and stumbled while informing me my package is "lost" and I should hold to speak to the person trying to find my package. Well, after holding 10 minutes at the cost of MY airtime I was forced to disconnect the call. Yet again it was up to ME to discover my parcel is lost. It was up to ME to make the necessary calls and I will leave it up to public opinion to decide what will become of my latest financial loss. Fool me once, shame on you. Fool me twice shame on me? I would love them to respond but as I have no contact details for them, they must be non-existent?