Complete disrespect for customers and disinterest in customer service

Customer service is an utter disgrace. I ordered a small item from Amazon US and because the supplier does not deliver to SA, I used Aramex Global Shopper service, which worked OK from me in the past. My last order turned into a nightmare. Order placed and shipping fees paid to Aramex in March 2022. Then a mixup between 2 orders processed at the same time took 5 months to be resolved on their side. I finally got confirmation that the package is released from customs in October 2022. Since then I follow up on a weekly basis on the status. Each time I get the answer, we sent an email and will et you know the status. After a few rounds of this, they conveniently wiped out all the order history in my account and still keep telling me that same "sent email" excuse. It is now December 2022 and so far nobody from Aramex Global Shopper actually took responsibility to follow up on the simple task of tracking where the parcel is and making sure it gets delivered. After repeated requests to restore my account history, it is still empty.

That's why I give a 1 star rating, which should be read as a 0 star rating.