Complaint Review

Urgent Complaint: Parcel Delay and Lack of Communication

I am writing to express my deep frustration and disappointment with your service. On Friday, May 31st, 2024, I sent a parcel from Port Elizabeth to Whittlesea. I completed everything perfectly online and received a notification within an hour that the parcel had been collected from Port Elizabeth. However, as of today, the parcel has not reached its destination.

When I tracked the parcel, I found it has been sitting in your East London office for more than three days. I have no idea why it is there and what is being done about it. This morning, I contacted your team via WhatsApp to find out what is going on. Only now am I being told that the address is unclear.

What I find unacceptable is that you waited for me to inquire about the parcel before informing me of this issue. The address provided is clear, and I included three working contact numbers. The parcel is clearly marked as containing medication for someone with heart problems, who is currently without necessary medication due to this delay.

This is not the first time I have sent a parcel with Aramex, and I know the address is not confusing. If there was any uncer*****y about the address, why was I not contacted immediately? This situation is causing significant distress and inconvenience.

I demand immediate action to resolve this issue. The parcel must be delivered to the intended recipient without further delay. Additionally, I expect an explanation and assurance that this will not happen again.

Please address this matter urgently and contact me to confirm the resolution.