Complain about a parcel that i have not recieved

I ordered a parcel and the guy i ordered from chose Aramex as the courier. According to the tracking details, using the tracking number provided, it shows that the shipment was collected from the shipper on the 28 of November at 15:24 and was received by Aramex in JHB at 17:55. The shipment arrived in Durban ( which is suppose to be its final destination) on the 29 of November at 05:00 am in the morning. I called on the 30th of November to ask about the parcel but the lady said it arrived in Durban and she said she made a note to Durban to call me regarding the parcel but they did not call.

On the 2nd of November i called again and the guy said the same thing and they also did not call me. This morning (3rd November) i called again, the lady i was talking to putted me on hold for like 30 minutes and i ended up dropping the call because my airtime was being wasted. I did a second call right after that, i got hold of Luvo who traced the parcel and said it in Durban and he than changed again to say he is not sure if it is in PMB, Luvo asked me to drop the call and he said he will call me back which he did not. When i realized that it been more than hours without his call, i decided to call again and the guy traced the parcel and said he will check will Luvo for updates and he promise to call me back after that. He did not call back as well.

Aramex guarantees at least 24 hours of delivering the parcel but it more than 3 days now without getting my parcel and that parcel consist of people's orders which makes me look like an unreliable person to them. Kindly please assist regarding this matter.

Parcel number: DBP*** Phone number that you can use to contact me regarding this: ***