Clearance Delay

<p>Package arrived 20/01/2017 and processed for clearing. Waybill ********** 0520</p> <p> </p> <p>I was initially told 2 to 3 days for clearance to be completed now I am told clearance takes 1 week.</p> <p>It is now 10 days and after numerous calls I was put through to Mcdonald today at 10:15, who advised that they require the invoice and proof of payment for the shipment to submit for clearing. </p> <p>Not once in the 10 days was I contacted for the required docs. It is 11:00 an still nothing.</p> <p> </p> <p>Please do not tell me about customs being a state organ and they are at fault. ARAMEX did not do the necessary to follow up with them and notify me to get the required. </p> <p> </p> <p>Your customer service agents should take responsibility of query and not merely say "Its at customs".</p> <p>They should be able to tell you if information or docs is required or not. </p> <p> </p> <p>And as for your previous response about someone contacting me you will pleased to know that NOBODY did, because that is exactly the delightful service you deliver.</p> <p> </p> <p>Super ***********!!!</p>