nN
neilen N
1 reviews | Active since Mar 2011
16 Mar 2016, 23:20
Cant follow simple instruction?
Ordered a parcel on Bid or Buy with a message READING!<br> Phone before delivery 073 *** **** Only after 3pm Tuesday. Please.<br> one of your guy phones my wife and asked her when to Deliver?....<br> She said anytime after 2pm. she is 30 weeks pregnant and cant always get up to answer the door.<br> He was a no Show...<br> I need this parcel ASAP or 2 Days ago for a customer. So much for your overnight delivery.<br> <br> Your drivers Showed up today @ 10.30 before phoning. <br> How hard is it to follow a message? can they Read?<br> <br> PLEASE DELIVER AFTER 3PM PLEEEEEEAAAAASEEEEEE<br> <br> From Neilen
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Aramex South Africa's replyOfficial
17 Mar 2016, 14:04Hello DC6,
Thank you for taking the time to bring the matter to our attention.
We humbly apologies for the inconvenience we have cause to you and your family.
We have investigate the matter and established that the special instruction provided to contact you before delivery was not indicated on the air waybill.
Therefore our ground courier did not call your wife before arrival.
We have contacted your wife and made arrangements for delivery tomorrow before 12:00.
Thank you for giving us the opportunity to rectify the situation.
Yours in Service,
T****ha Pillay
Thank you for taking the time to bring the matter to our attention.
We humbly apologies for the inconvenience we have cause to you and your family.
We have investigate the matter and established that the special instruction provided to contact you before delivery was not indicated on the air waybill.
Therefore our ground courier did not call your wife before arrival.
We have contacted your wife and made arrangements for delivery tomorrow before 12:00.
Thank you for giving us the opportunity to rectify the situation.
Yours in Service,
T****ha Pillay
Aramex South Africa's reply17 Mar 2016, 14:04
Official
Hello DC6,
Thank you for taking the time to bring the matter to our attention.
We humbly apologies for the inconvenience we have cause to you and your family.
We have investigate the matter and established that the special instruction provided to contact you before delivery was not indicated on the air waybill.
Therefore our ground courier did not call your wife before arrival.
We have contacted your wife and made arrangements for delivery tomorrow before 12:00.
Thank you for giving us the opportunity to rectify the situation.
Yours in Service,
T****ha Pillay
Thank you for taking the time to bring the matter to our attention.
We humbly apologies for the inconvenience we have cause to you and your family.
We have investigate the matter and established that the special instruction provided to contact you before delivery was not indicated on the air waybill.
Therefore our ground courier did not call your wife before arrival.
We have contacted your wife and made arrangements for delivery tomorrow before 12:00.
Thank you for giving us the opportunity to rectify the situation.
Yours in Service,
T****ha Pillay