Cannot recommend Aramex to anyone!

I am still waiting for a parcel that was dropped off at Aramex Salt Rock Durban 5 days ago (Wednesday afternoon).

I had hoped to have my parcel for the weekend and called Aramex on Friday afternoon and was assured that my parcel would arrive in Port Elizabeth either that same afternoon or on Saturday morning. The operator also confirmed that i could collect from the PE depot but had to call or WhatsApp first so that they could advise the deport that I would be collecting.

On Saturday morning, I communicated with Ayanda on WhatsApp and she confirmed that I could go through to collect my parcel as she had communicated with the depot.

On arrival at the depot on Saturday morning, I was told that the truck from Durban had not yet arrived and would only arrive on Monday morning. I asked how it was possible for a truck to take so long to travel the ****m from Durban to PE and was told that the truck had to return to Durban as it had met with an attempted hijacking.

This morning (Monday) I used the tracking facility on their website and saw that my parcel had been updated to "Delay - please contact your local office".

Needless to say my heart sank and I was on WhatsApp where Ayanda informed me that the truck would only arrive in PE this evening since it had experienced a breakdown and was sent back to Durban on Friday evening.

Whether I receive my parcel remains to be and what condition will it be in?

On thing I have learnt through this is that I cannot recommend Aramex for any delivery services.