CAN YOUR SERVICE GET ANY WORSE?

I RECEIVED NOTIFICATION THAT MY ITEM WOULD BE DELIVERED ON 3 FEB. ONLY TO BE ADVISED THAT IT WOULD NOT BE DELIVERED AS THE DRIVER RAN OUT OF TIME YESTERDAY. I RECEIVED A NOTIFICATION AGAIN TODAY TO SAY THAT MY PACKAGE IS ON ITS WAY. I CHECKED ON THE APP AND IT STATES THAT THE DRIVER IS 16 MINS AWAY. ITS BEEN LIKE THAT FOR THE LAST 3 HOURS! I CALLED THE CALL CENTER AND THEY ARE OF NO HELP. ALL THEY SAY IS MY PACKAGE IS OUT FOR DELIVERY. THIS IS OF NO HELP WHATSOEVER AS I CANNOT GET IN DIRECT CONTACT WITH THE DRIVER FOR DELIVERY. I FIND YOUR CUSTOMER SERVICE ABSOLUTELY PATHETIC AND I CANNOT UNDERSTAND WHY IT IS SO DIFFICULT TO DELIVER THIS PACKAGE THAT IS NOW OFFICIALLY TWO DAYS LATE. THE EXCUSE GIVEN BY THE CALL CENTER IS THAT THEY ARE AWARE THAT THERE OS A PROBLEM WITH THE JOHANNESBURG DRIVERS. I MEAN REALLY, THIS IS ABSOLUTELY PATHETIC. JUST DO YOUR JOBS, ITS THAT SIMPLE!