Broken parcel bad service no refund

Send a parcel with them. After packing the art very carefully and wrote everywhere on waybill and parcel that they have too be careful. Wrap the parcel with 4 layers bubble wrap and in a box. Still my parcel was broken and in pieces. After a week and a half that I had too keep phoning and asking what will be done. I got a call to say sorry they don't take responsibility. That parcel had to be thrown very hard too be broken like that. Very disappointed in them and their service. They could at less have paid back the money had too resend a new parcel to the client. Karma will knock soon.