Breakdown in business

I was going to go in depth as to the pathetic (& lack of!) service I am receiving from Aramex however just taking a quick look at the last reviews on them it just shows the serious breakdown they are having. I wouldn't be surprised if they are entering into liquidation as it seems like they are completely unable to service the public. I myself have wasted many hours of both my time & call minutes just trying to get someone to answer the phone after trying various numbers however to no avail. The worst part is that I have paid for the service & have not received service for it. I will have to go the legal route now to get my money back.