BAD SERVICE! PACKAGE NOT TRACKING SINCE 5/1/2022

On 5/1/2022 two packages was dropped at PNP Germiston Golden Walk and since then the tracking for the packages are a mess. So the one started to track 3 days later after I made use of the WhatsApp assist line, but then after a week I saw that it shows as "returned to shipper" then I spoke to the Stellenbosch branch and they advised me that they haven't received the package, and that the package are still at the Sandton branch, today is the 17/1/2022, it's 12 days later and waybill DBP*** is still nowhere, as the agent advise me that there is now a sticker on the package to confirm all the correct items are in the bag.

Waybill DBP*** (Case JNB/0122/2219) was also dropped 5/1/2022 at PNP Germiston Golden Walk, but only one package started to track after 3 days, but nothing happened to this package. They told me that I will receive feedback on this case between 48-72 working hours, this is 11/1/2022, so today is already working day nr4, meaning it's been 96+ working hours. I haven't received any feedback, I did confirm what's inside the bag, but still nothing. I want answers about the 2 packages ASAP.

1-It's not tracking 2-No response / no answers 3-Empty promises to say we will receive feedback/ a phone call before COB 4-No response to mails

Please SORT PACKAGES DBP*** (CASE JNB0122/2219) DBP***