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niyaaz P
1 reviews | Active since Apr 2014
12 Apr 2016, 11:54
Bad service/no fedback regarding refund
I had subscribed to aramex with a promo code only to get debited the full subscription instead of a discount rate, called and spoke to consultant who assured me that i will get the discount and the remainders would be deposited back into my account, after a week nothing was deposited, called into complain and no feedback was given after 2days. This is unacceptable and really bad service.
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Aramex South Africa's replyOfficial
20 Apr 2016, 08:52Hello niyaazparker,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions with you, the refund was being processed and we will get relevant confirmation from our global head office on this.
We will keep in touch with you to confirm all has been processed correctly.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards
Hein Bruyns
Customer Service Executive
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions with you, the refund was being processed and we will get relevant confirmation from our global head office on this.
We will keep in touch with you to confirm all has been processed correctly.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards
Hein Bruyns
Customer Service Executive
Aramex South Africa's reply20 Apr 2016, 08:52
Official
Hello niyaazparker,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions with you, the refund was being processed and we will get relevant confirmation from our global head office on this.
We will keep in touch with you to confirm all has been processed correctly.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards
Hein Bruyns
Customer Service Executive
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused.
As per our discussions with you, the refund was being processed and we will get relevant confirmation from our global head office on this.
We will keep in touch with you to confirm all has been processed correctly.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards
Hein Bruyns
Customer Service Executive