Bad Service, lack client care

I sent out a parcel on the 30th of June 2020 and still have been delivered to my client and when I call they help I been on hold for more than 30 minutes and once someone picked. Still sent back and forth.. No details information has been given when track my parcel. I am disappointed at lack of feedback and communication between Aramex and they clients... No one is interested in helping.. They complain system doesn't work on they website... I have DM on twitter and help.. Instragm no not much can be done.