Bad Service from SA Agents

What an infuriating experience. It took 7 working days form my parcel to get from China to South Africa, which is fine I suppose, but it's been at customs since the 8th of September. After having to get worked up, I finally a week later received an invoice for payment (which I immediately paid). I made payment and was told my shipment would be released after 24 hours... It's Friday, two days later. I have now asked multiple times what exactly is causing this massive delay (as it's supposedly a Priority Express shipment), but every time I get this generic 2-3 days for payment to reflect nonsense (I've also already received confirmation that you have received my payment) and then now another 3-5 days is now suddenly being added on to get my parcel moving??? I have asked for someone just to PLEASE give me a detailed response, and it's really infuriating to get this generic reply from every "agent".

Honestly disgusted as a person pays for Priority Express, and then it takes Aramex 1 and a half weeks to process a shipment... in South Africa. People, if your parcels get stuck in Sandton, know that you are doomed to wait for probably a month or more.

I'm just stating it clearly, if anything in my shipment, or my complete shipment goes "missing", I WILL take further action against Aramex South Africa.