Bad service from Aramex in Bloemfontein

Been using Aramex for some time and I have to admit, their service in the Bloemfontein region is not good at all. I had a parcel to be delivered to a customer and they promise 1-3 days delivery but the package took more than 3 weeks to deliver. A courier called me to confirm that he was on the way to deliver to the customer after I called in to check but never did, I had to call in again a week later to find out what happened as my customer was complaining. I was put on hold for literally 21 minutes only to be dropped at the end. I called back again at the Bloemfontein office only to be passed on from one person to the next like a cheap ******. In the end, they gave the numbers of the driver only to be dropped by him after he told me he is going back to the office and will check where the parcel is, the same driver who said is going to deliver a week ago. This is not the first time I face problems with the Bloemfontein office especially when it comes to delays and follow-ups on the package. I use Aramex a lot and lately, I have been very unhappy about their service because I do a lot of deliveries especially in Bloemfontein. What's worse is that the stuff acts like everything is normal, no sense of urgency from them at all. The minute you open your mouth to say you are suffering a delay, the response is "let me pass you on to so and so" before you even finish a sentence. That's not good service at all.