Bad service

Worst service my parcel was supposed to be delivered on Thursday that didn't happen. Friday I track my parcel I am told the reason for the driver to not deliver is that he run out time. Even on Friday Theo said will email the agent to speak to the driver for delivery to be done Friday 20 August today 23rd I call in I am told the car tht is supposed to be delivered today had a breakdown it's still during operations hours but they confirmed the delivery won't be possible. I am told to wait for their call.