BAD SERVICE AT ARAMEX

I am disappointed with the service at Aramex. I received an email from supplier on the 23/07/2021 that my parcel was returned, I then phoned Aramex to find out was the problem. I was told the vehicle was not big enough and not all parcels were delivered. And due to COVID 19 I cannot even go get my parcel. 26/07/2021 I phoned to find out where the parcel is since on the app it show its transit, I was told it was wrongly sorted and will be sorted and sent sometime during the week. I am unfami**** with this time frame as it does not give me any specification, when I ask I was not given a satisfactory email. I feel Aramex behave as if COVID 19 is affecting only them. They are so unprofessional