Bad service and unprofesional

I have been waiting for my Parcel which was sent Monday the 29th of June 2020 from Johannesburg to Newcastle Kwazulu Natal. and it was a Gift for my Wife for Saturday the 4th July. on Thursday the 2nd of July I called and after holding for 30 Minutes I was told the parcel only arrived in Durban that Morning and it will take two to three days to be delivered, since it was for Saturday I was then given a number to call in Durban ***, I called had to hold for another hour to get to speak to a consultant. I explained to him that I need the parcel in Newcastle by Saturday, I had a Sister in-law driving from Durban to Newcastle on Friday and I asked if the parcel can be delivered to her rather, and l was told yes and gave him all her details including her Address, I was told the parcel will be delivered at 12 Midday, She left Durban after 4pm with No parcel and I could not find anyone each time I call. the phone rings till your ear hurts. I launched a complain on their website yesterday and was given 24 hours reply with a Reference No. JNB/0720/1920. and l have not receive any correspondence on email or my phone. and its now a 2nd week have not receive my parcel. track number DBP***. I am so disappointed and will never recommend them to anyone. I had to buy another gift on Saturday and I Don't even know if I still want it.