1 reviews | Active since Sept 2019
Bad service and rude people
<p>I send a package with Aramex which was picked up last Friday morning Shipment Number: ********** 0202. I phoned Pretoria 4 times already. The people pick up the phone and then it goes dead again. I phoned Johanesburg track and trace and the women told me it can take up to three weeks (that is not what you advertise and what I pay for) for countryside deliveries. I demanded to speak to Linda the manager and then the phone was thrown down in my ears. They lie about delivery time and then their people are rude. Their phones are also not working properly.</p>
Good morning Carl
Thank you for bringing your complaint to our attention.
We apologize for the inconvenience the delay in delivery may have caused.
The delivery area is an on-forwarding area, not serviced every day. The transit time for shipments to most on-forwarding areas is 2-3 working days.
In this instance, the agent who delivers on our behalf in that area experienced vehicle problems and this caused the regrettable delay in delivery. It is not the norm, and we sincerely apologize.
We have confirmation that the shipment was delivered on Friday 18 November, and signed for by Antoinette.
Kind regards
Customer Care Johannesburg - Aramex SA
Good morning Carl
Thank you for bringing your complaint to our attention.
We apologize for the inconvenience the delay in delivery may have caused.
The delivery area is an on-forwarding area, not serviced every day. The transit time for shipments to most on-forwarding areas is 2-3 working days.
In this instance, the agent who delivers on our behalf in that area experienced vehicle problems and this caused the regrettable delay in delivery. It is not the norm, and we sincerely apologize.
We have confirmation that the shipment was delivered on Friday 18 November, and signed for by Antoinette.
Kind regards
Customer Care Johannesburg - Aramex SA