Bad service and no communication from aramex

Hello, I've been waiting for a parcel to be delivered to me by Aramex since lastweek. The parcel was only delivered yesterday but was received by someone else here at my work place,whom only gave it to me today. Upon receiving from the colleague ,parcel is tempered with/ opened already. When I asked her She didn't know anything about it. I was never called by anyone from Aramex regarding delivery of my parcel.