Bad service

I bought from Refinery on the 01/01/2026. They uses Aramex courier to deliver their packages. Good Day I trust you're well. Kindly note that the order was handed over to Aramex. Tracking number: JDD*** The tracking information has not yet been processed or updated by Aramex, so the shipment cannot be located in their online tracking system at this time. Thank you. Kind Regards, Refinery Customer Care Nqobile Dlamin Till today I have not received my parcel.