CP
Christian P
1 reviews | Active since Mar 2015
30 Mar 2015, 16:08
Bad Service
Received 2 parcels today from another courier company that came from the same location and went through the exact same procedure as the parcel with aramex.<br> <br> Aramex do not respond to e-mails and they do not update their tracking of parcels<br> <br> My parcel with aramex is sitting at customs for 4 days now.<br> One of my parcels from the other supplier got cleared and delivered today.<br> <br> Very bad service from aramex, and this is not the first time.
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Aramex South Africa's replyOfficial
31 Mar 2015, 13:22Hello DrSynergy,
We sincerely apologize for the inconvience you encountered with regards to the clearance of your shipment .
Kindly note that the matter has been escalated to our senior management for investigation and for measures to be put in place to prevent the above from reoccurring.
We sincerely hope that you will continue to use our services in the future .
Yours In service,
T****ha Pillay
Team Leader
We sincerely apologize for the inconvience you encountered with regards to the clearance of your shipment .
Kindly note that the matter has been escalated to our senior management for investigation and for measures to be put in place to prevent the above from reoccurring.
We sincerely hope that you will continue to use our services in the future .
Yours In service,
T****ha Pillay
Team Leader
Aramex South Africa's reply31 Mar 2015, 13:22
Official
Hello DrSynergy,
We sincerely apologize for the inconvience you encountered with regards to the clearance of your shipment .
Kindly note that the matter has been escalated to our senior management for investigation and for measures to be put in place to prevent the above from reoccurring.
We sincerely hope that you will continue to use our services in the future .
Yours In service,
T****ha Pillay
Team Leader
We sincerely apologize for the inconvience you encountered with regards to the clearance of your shipment .
Kindly note that the matter has been escalated to our senior management for investigation and for measures to be put in place to prevent the above from reoccurring.
We sincerely hope that you will continue to use our services in the future .
Yours In service,
T****ha Pillay
Team Leader