Bad service

such *********** consultant, we have made a payment as per invoice, we were advised to email the proof of payment which we did on Friday 23rd, on the 27th we called we were advised by SAKILE to email ***, which we did, on the 28th we called again spoke to a difference consultant who advised us to wait for 48hrs because they have a backlog, today the 30th i just spoke to Keneiloe, she just confirmed that Siphokazi did not receive the proof of payment, i dont understand how they are calculating their 48hr and dealing with such incompetency - *** contact number: ***