Bad service

I'd like to express my disappointment with the service provided by Aramex. Despite reaching out to their Customer Care Centre (CCC) multiple times, I've been met with unhelpful responses and lengthy hold times, often resulting in disconnections.

My issue, which is the lack of updates on my order tracking for over 7 days, has not been adequately addressed. The agents seem unable to escalate simple issues or provide meaningful solutions, instead citing standard working days.

I urge Aramex to take a cue from companies like Shein, who prioritize customer satisfaction and provide more responsive support. As a customer, it's disheartening to feel like I'm not being heard. I'm currently preparing for a holiday and this experience has been frustrating.