MM
Mmathapelo M
1 reviews | Active since Nov 2015
01 Apr 2016, 15:17
Bad service
I couriered a parcel on the 22nd of March to Pretoria but my customer has not received her yet, tracking number: ***<br> <br> <br> I also couriered a parcel this week on Wednesday to dbn but when I tried to track is doesn't show anything on the system an I have proof of purchase(slip) and and waybill number and also a senders copy. My tracking number is ***<br> <br> Please help me with this 2 tracking numbers
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Aramex South Africa's replyOfficial
01 Apr 2016, 15:44Hello Mmathapelo2015,
Thank you for taking the time to share your comments with us.
As per our discussion, the first shipment was not delivered due to the receiving company refusing to accept this as there was inadequate information for the receiver.
The second shipment is out for delivery to a regional destination. As per our Terms and Conditions regional areas are not delivered as an overnight service.
We will keep in touch with you on the outstanding matters and advise you of the outcome as soon as possible.
We also ask that you contact us directly with any further queries.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
As per our discussion, the first shipment was not delivered due to the receiving company refusing to accept this as there was inadequate information for the receiver.
The second shipment is out for delivery to a regional destination. As per our Terms and Conditions regional areas are not delivered as an overnight service.
We will keep in touch with you on the outstanding matters and advise you of the outcome as soon as possible.
We also ask that you contact us directly with any further queries.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply01 Apr 2016, 15:44
Official
Hello Mmathapelo2015,
Thank you for taking the time to share your comments with us.
As per our discussion, the first shipment was not delivered due to the receiving company refusing to accept this as there was inadequate information for the receiver.
The second shipment is out for delivery to a regional destination. As per our Terms and Conditions regional areas are not delivered as an overnight service.
We will keep in touch with you on the outstanding matters and advise you of the outcome as soon as possible.
We also ask that you contact us directly with any further queries.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
As per our discussion, the first shipment was not delivered due to the receiving company refusing to accept this as there was inadequate information for the receiver.
The second shipment is out for delivery to a regional destination. As per our Terms and Conditions regional areas are not delivered as an overnight service.
We will keep in touch with you on the outstanding matters and advise you of the outcome as soon as possible.
We also ask that you contact us directly with any further queries.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***