MC
Matthew C
1 reviews | Active since Mar 2015
07 Mar 2015, 14:20
bad service
I went to collect my product today and they said their trying to find it it took them an hour and a half to find something that wasn't even mine then he went and sat down and then I asked him what now and he told me that it's at the airport and I can come back and collect in an hour so I phone back an hour later and he told me no sorry it will only arrive next week Friday I am now furious with them and will never order with them again
Helpful (0)
Replies (1)0
Replies (1)
Aramex South Africa's replyOfficial
13 Mar 2015, 15:46Hello mattc2468,
Please accept our sincere apologies for the inconvenience you may have experienced in regards to the delivery of your waybill .
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have escalated the matter to the relevant departments for the necessary corrective action to be taken to prevent the service failure from reoccuring.
Thank you for bringing these matters to our attention.
We hope that you will continue to provide Aramex with opportunities to serve you.
Yours in service,
T****ha Pillay
Please accept our sincere apologies for the inconvenience you may have experienced in regards to the delivery of your waybill .
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have escalated the matter to the relevant departments for the necessary corrective action to be taken to prevent the service failure from reoccuring.
Thank you for bringing these matters to our attention.
We hope that you will continue to provide Aramex with opportunities to serve you.
Yours in service,
T****ha Pillay
Aramex South Africa's reply13 Mar 2015, 15:46
Official
Hello mattc2468,
Please accept our sincere apologies for the inconvenience you may have experienced in regards to the delivery of your waybill .
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have escalated the matter to the relevant departments for the necessary corrective action to be taken to prevent the service failure from reoccuring.
Thank you for bringing these matters to our attention.
We hope that you will continue to provide Aramex with opportunities to serve you.
Yours in service,
T****ha Pillay
Please accept our sincere apologies for the inconvenience you may have experienced in regards to the delivery of your waybill .
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have escalated the matter to the relevant departments for the necessary corrective action to be taken to prevent the service failure from reoccuring.
Thank you for bringing these matters to our attention.
We hope that you will continue to provide Aramex with opportunities to serve you.
Yours in service,
T****ha Pillay