MM
Mmathapelo M
1 reviews | Active since Nov 2015
19 Feb 2016, 07:53
bad service
Can someone explain why you pride yourselves to provide an overnight courier service but its been a week and my parcek hasn't been delivered <br> <br> tracking number - ***
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Replies (1)
Aramex South Africa's replyOfficial
19 Feb 2016, 08:26Hello Mmathapelo2015,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the frustration and inconvenience caused to you with regards to the day in delivery of your consignment.
As discussed, the overnight service pertains to Main Centres only and regional /outlying areas would attract additional days for delivery.
Directions has been obtained and arrangements, with the receiver, has been made for today.
We value you as our client and we would like to reassure you of our commitment to you.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Marcelle Mckinnon
Contact Centre Manager CPT
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the frustration and inconvenience caused to you with regards to the day in delivery of your consignment.
As discussed, the overnight service pertains to Main Centres only and regional /outlying areas would attract additional days for delivery.
Directions has been obtained and arrangements, with the receiver, has been made for today.
We value you as our client and we would like to reassure you of our commitment to you.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Marcelle Mckinnon
Contact Centre Manager CPT
Tel: ***
Aramex South Africa's reply19 Feb 2016, 08:26
Official
Hello Mmathapelo2015,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the frustration and inconvenience caused to you with regards to the day in delivery of your consignment.
As discussed, the overnight service pertains to Main Centres only and regional /outlying areas would attract additional days for delivery.
Directions has been obtained and arrangements, with the receiver, has been made for today.
We value you as our client and we would like to reassure you of our commitment to you.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Marcelle Mckinnon
Contact Centre Manager CPT
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the frustration and inconvenience caused to you with regards to the day in delivery of your consignment.
As discussed, the overnight service pertains to Main Centres only and regional /outlying areas would attract additional days for delivery.
Directions has been obtained and arrangements, with the receiver, has been made for today.
We value you as our client and we would like to reassure you of our commitment to you.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Marcelle Mckinnon
Contact Centre Manager CPT
Tel: ***