Bad service

We have ordered an item which was supposed to have been delivered to us several days ago. Needless to say it has still not been delivered. The reason given to us is that they could not find our address. We have had pool equipment, clothing , jewelry etc delivered to us in the past without any problems so how they cannot find our address is very strange. We have made too many calls to mention to try and find out what is going on I have personally stated that I would go and fetch the item. We have today (23/12/15) been promised that an agent of theirs who is fami**** with the area in which we stay, will DEFINITELY come and deliver the package tomorrow. As this is a Christmas present of someone I really hope that the item will be delivered tomorrow (24/12/15) but somehow I doubt and will most probably have to submit another complaint regarding this very obvious useless company. The tracking number is ***)