SS
Samuel S

1 reviews | Active since Jan 2017

16 Jan 2017, 10:54

BAD Service

<p>Hi</p> <p> </p> <p>Our company imports goods on a regular basis, but has never had such bad service from a shipper</p> <p> </p> <p>Our shipmint has arrived in JHB more than a month ago, we have been sending mail to Aramex at the Airport, the only reply we get is Waiting on customs, after receiving our mail Aramex updates their website stating Customs Clearence, I have also been told that they dont even have a number to call Customs to get feeback.</p> <p> </p> <p>Phoning Aramex get you no where at all, you just get tranfered to the same department that is doing nothing.</p> <p> </p> <p>We even reported this matter on Aramex website and got a reply a day later that I need to get in contact with a person at Airport on which I had to inform Aramex that the person does not even work for Aramex anymore, so if they dont even know who is working for them how in the world can they manage shipments</p> <p> </p> <p>This is the worst service you can ever expect to get</p> <p> </p> <p>Regards</p> <p>Sam</p>

0
Replies (3)
Aramex South Africa
Aramex South Africa's reply17 Jan 2017, 09:13
Official

Dear Samschalk,

Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused to you in this regard.

As per our discussions with you the matter has been escalated to senior management and is currently under investigation. We will continue to be in contact with you throughout the process today and endeavour to resolve the matter swiftly.

If you need any further assistance please contact us immediately.

Kind Regards,
Aramex SA

SS
Samuel S's update23 Jan 2017, 13:05
Reviewer Update

Good Day

You responded on the 17th of January.

I was informed that the matter has been taken up with Customs, On Friday the 20th I got a mail that the shipment has now been cleared, which was also updated on your tracking platform as cleared at 09:46 AM, but at 09:56 AM it was back waiting for Customs Clearance at 11:16 AM it was cleared again for the second time but at 23 Jan 2017 10:13 AM it is yet again waiting for customs clearance.

What is going on!!!

I need this sorted out now

Regards
Sam

Aramex South Africa
Aramex South Africa's reply23 Jan 2017, 13:37
Official

Dear Samuel

Thank you for providing us with the mentioned feedback, we apologize that the matter is still unresolved.

We are investigating the reason for the incorrect system updates.

Your complaint has been escalated to an Imports Senior and contact will be made with you shortly to resolve this matter.

If you need any further assistance please contact us immediately.

Kind Regards,
Aramex SA