BAD SERVICE

<p>A parcel was sent to me by overnight courier service via Aramex. This was collected by Aramex on 15 December 2016. As at today's date, 5 January 2017, the parcel remain undelivered. There is no point in contacting the Johannesburg office of Aramex. The person dealing with the matter is never available and leaving messages is also of no use as they never phone back. Even requesting to speak to a senior person is of no use as no one is available and once again, promises to phone back is not honoured. The Cape Town office is more helpful and contacting them revealed that a parcel destined for Ferndale, Randburg was sent via another courier to Springbok! The parcel was recalled and sent to Johannesburg. Contacting the Cape Town offices once again, as Johannesburg office is of no assistance whatsoever, reveals that the parcel was sent to wrong addresses, despite confirming the correct address and contact details with Aramex and also being sent to incorrect delivery points. Delivery promised yesterday did once again not take place nor did a promise that someone would contact me materialise. I would certainly not recommend using Aramex as they do not care about service or their customers.</p>