1 reviews | Active since Jan 2016
bad service!!
<p>I sent goods to my customer in Witbank but she never received the parcel. Aramex just gave someone the parcel that does nt belong to them without any proof of identification and now it seems to be lost. Their service was awesome because I was using them for a while until this happened. The goods that were lost were worth R900 and now I must pay back the customer's money because of the negligence. I think they should up their game and I was told the Nelspruit Branch will call me back, up until today I am still waiting for the call.</p>
Dear Goodness
Thank you for bringing the matter to our attention.
We apologize for the inconvenience caused and we fully understand how frustrating this may be.
Your complaint has been escalated to the Nelspruit seniors and contact will be made with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA
Dear Goodness
Thank you for bringing the matter to our attention.
We apologize for the inconvenience caused and we fully understand how frustrating this may be.
Your complaint has been escalated to the Nelspruit seniors and contact will be made with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA
Good day
The Nelspruit Branch did contact me once, then nothing after that. I am still waiting for valid feedback because that means with aramex I cannot guarantee a good service or the receiver receiving the goods. I am highly disappointed in Aramex because this has never happened. I have been using them for more than 4 months and all they did now was unacceptable. What is the purpose of putting a cellphone number and the receiver,s name on the waybill if this is how they operate. Are the drivers not trained on how to deliver the parcels. The address they delivered to, they claim is the correct one but the problem the person they gave the parcel is not the same person who was suppose to receive it. Those goods were worth R900 and my customer is still waiting for it until today and still there is no valid explanation what happened to the parcel. They only confirm it was given to David instead of Rose Mkhabela. Rose does not know any David and now the branch only called me once just to say we will investigate but there is no outcome to the investigation. TERRIBLE SHOCKING SERVICE HOW CAN YOU GIVE A PARCEL TO SOMEONE ITS NOT INTENDED FOR
Good day
The Nelspruit Branch did contact me once, then nothing after that. I am still waiting for valid feedback because that means with aramex I cannot guarantee a good service or the receiver receiving the goods. I am highly disappointed in Aramex because this has never happened. I have been using them for more than 4 months and all they did now was unacceptable. What is the purpose of putting a cellphone number and the receiver,s name on the waybill if this is how they operate. Are the drivers not trained on how to deliver the parcels. The address they delivered to, they claim is the correct one but the problem the person they gave the parcel is not the same person who was suppose to receive it. Those goods were worth R900 and my customer is still waiting for it until today and still there is no valid explanation what happened to the parcel. They only confirm it was given to David instead of Rose Mkhabela. Rose does not know any David and now the branch only called me once just to say we will investigate but there is no outcome to the investigation. TERRIBLE SHOCKING SERVICE HOW CAN YOU GIVE A PARCEL TO SOMEONE ITS NOT INTENDED FOR