yV
yolande V

1 reviews | Active since May 2010

03 May 2016, 11:01

Bad Service

Very disappointed with Aramex's courier service. Bought products to be delivered to Maputo. Goods delivered 12 April already all clearance cost etc has been paid and still have I not received my package. No feedback has been coming my way from them to keep me updated. I have logged several complaints on their website as well and not even 1 reply from their side.

0
Replies (1)
Aramex South Africa
Aramex South Africa's reply03 May 2016, 13:02
Official

Thank you for sharing our comments with us. We sincerely apologise for the inconvenience this has caused.

There have been unexpected and extreme delays with Customs in Mozambique and we are currently investigating the matter. We will continue to be in touch with you throughout the duration of the process. We hope to have this resolved in the next couple of days.

Please be assured that we are doing all within our power to resolve this matter as quickly as possible.

Kind Regards,

Aramex SA