Bad handling of goods and lies from customer service!!

<p>I own a bussines that relies on shipping. on the 25 of july I sent 6 packages across S.A. 5 made it to their destinations. the one with the closest arrivalpoint did not make it. no one informed me. when I called on the 1st of august a customer service Agent named Kunaren then informed me the package was damaged. He tried to blame my packaging but when I pointed out that 5 out of the 6 packages that were all packaged the same manner survived, he changed his tune. he promised that a manager will call me to resolve issue by the latest 09:00 on the 02/08/17. by 17:00 I had still not heard from them and called. convieniently Kumaren was not available and I spoke to another agent called Krien. Who has now made yet another promise that a manager from Aramex PMB named Tracey will call me before 10;00 tomorrow. not holding breath. </p>