Bad for business

My company samples were urgently required in the UK. All documentation was completed and payment made through Aramex's chosen facilitator- Peach Payments. Peach Payments confirmed payment to myself on the 25th October 2017, the confirmation was also sent by Peach to the consultant responsible for my shipment. This was easy to confirm as she was copied in the email I received from Peach. Peach also confirmed that Aramex had been notified. Over the weekend I tracked the shipment only to find it was still sitting in Johannesburg due to being 'On Hold - pending missing documents...' Bummer is there is no one to call, Aramex are not a 24/7 company, you have to wait for Monday to even begin sorting out their mess. Worst still, try setting up an account on their customer service website. It will not accept Johannesburg as a city. Guess they don't want to hear our complaints.

This Morning, now the 30th October, my shipment is still sitting in Johannesburg. I called customer services to enquire why it is here and not in Londion and what documentation is missing. The answer is they have not received confirmation of payment!!! I have a copy of the Peach Payments confirmation, received on the 25th...so does their consultant.

We as a company will clearly no longer be using Aramex's pathetic service. We have used them both internationally and domestically for the last three years. In the last two - three months there has been a drastic drop in standard of service.