1 reviews | Active since Mar 2009
Bad delivery
I was expecting a delivery on the 29th of December. After waiting an entire day the status changed to customer unavailable. This morning on the 02 Jan 2018, i phoned to hear what time the delivery will go out again. I was told after a while that the driver has not left the depot yet. I called again and I was told the driver had left but his phone was not working. At around 1 pm I got notified by the aramex appljcation that the driver should be here in about 5 to 10 min. Teboho and his number started with and 074. I ran outside and waited. A few moments later the application stated that the driver was there and customer was not available. Very irate, I contacted the support team. First eccuse was that the driver tried to call me but my phone was on voice mail or he "buzzed" me. Please read back to the part where I was told the drivers phone is not working. I then explained that this is day 2 and I cannot wait any longer and I need to be going as I hve things to do as well. Who can wait attentively for a delivery for two days. I was also told there is a car outside my yard. I took to photos to proove that there are no cars parked outside my property. The logistics manager then said that he will call me back in 10 min and will guarantee delivery today. It is now almost an hour later. Never ever have I had this type of service from a delivery company. I will be raising this matter with the Vendor as well.
