bad customer service

We sent out a parcel last week Wednesday accidentally put on the wrong province. Thursday Wadia phoned me to do an EFT so that they can sent it out to the right province. On the same day I did the EFT forward the proof of payment. Tuesday we still haven't heard anything so I phone to find out whats going on. Just to hear that everyone is working from home and they don't know where the parcel is. So Liezl helped me track the parcel and sent it out. A week later we still haven't received the parcel and when you phone you get put through to different people. Is the parcel gonna be delivered or should they just sent the parcel back to us so we can use a different courier as it doesn't seem like Aramex really care at all