Bad customer service

I am very disappointed how your customer service care handle situations.i have received missing items delivered by the warehouse delivery guys.I got my parcel tampered on May 2021 i lost goods that were inside my parcel over 15 worth R5000 . My parcel was shown opened with evidence of new sealing aramex tape , this means the parcels was re opened and re-sealed m. I had to escalate this to Aramex Capetown branch the first email i got from a person responsible for the case state as follows “Dear Themba

Please be advised that I am investigating and will get back to you

Please be advised that you are also not allowed to send with our drop boxes anymore and as per our discussion that there is no insurance on drop box

Best Regards Nazli K

I waited for more than 2/half months. Itried to seek communication with her she never tried to respond to me finding more about feed back. I tried calling days to Aramex , someone else called Lee then call telling me she will take over she never get back to me either. Yesterday 21 july 2021 i had to give Aramex a call again . No Feedback. today this morning Nazli gave me a call because i was on their neck telling me , there is nothing was found on the footage and theirs nothing they can do case closed. I requested for some else above her so that i can esclate this to a person responsible than her she then told me there’s no one , please advise where can i escalate this issue. It is sad we trust your company then when our goods getting lost on your hands you then run away saying there was no insurance paid.