Bad customer service

My parcel, which is supposed to be delivered to Pretoria, has been sitting at your Pretoria facility since 28 November 2025 with absolutely no movement. I have contacted your call centre on several occasions, yet no one can provide a clear update or confirm when the parcel will finally be delivered. This level of uncer*****y is extremely frustrating, and I kindly request urgent clarity and intervention to resolve this matter as soon as possible.