ZN
Zenobia N

1 reviews | Active since Mar 2015

11 Jun 2015, 15:19

Bad attitudes

I am very very disgusted in the service of Aramex.<br> <br> I paid for a parcel to be delivered overnight, which obviously cost more than the normal fees. I did this because I need the item by tomorrow. The driver took off within 2 minutes as I was on another call and as soon as I phoned back he had already left.<br> <br> I phoned Aramex o ask them to send back the driver but they failed to get a hold of the supervisor. After my 3rd attempt I spoke to a lady namely Sheree Zore, she then confirmed she will call me back at 11:00 a the supervisor is in a meeting.<br> <br> At 11:15 I still had not heard from her so I called them and asked to speak to her. After holding on for a while eventually she took my call, and as soon as she heard it was me she stopped talking. I could hear her on the other side of the phone and all the people in the background but she completely ignored me, taking me for a fool. I think this is disrespect at another level. I am still waiting for the p****l, I have no idea if I will get it in time. I think as a courier company that charges overnight fees, they should be on the ball with this. One cannot rely on them to have your stuff delivered in time. will not use them again!!!!!

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Replies (1)
Aramex South Africa
Aramex South Africa's reply11 Jun 2015, 17:09
Official
Hello zenobiaVanNieker,

As per our telephonic conversation, please accept our sincere apology for the lack of service you received today.

Kindly note that this matter has been escalated to our operations manager for investigation and corrective action to be taken.

Please be advised that the shipment will be delivered this evening to your residential address.

Thank you for providing us with the opportunity to resolve the matter.

Yours in service ,
T****ha Pillay