BAD ATTITUDE AND THE MOST RIDICULOUS EXCUSES!!!!

I sent a parcel via the Aramex Dropbox in Pretoria on 12 December 2017 to be delivered to Kempton park the following day. My client (the recipient) notified me Wednesday afternoon that no one showed up with her order/parcel. Thursday I called Aramex who told me it is out for delivery, I called again and I was told the driver will not be able to deliver, as he is new at Aramex. Friday, 15 December, needless to say the parcel still wasn't delivered (17:04). I complained on the Aramex Facebook page and all of a sudden they called me, trying to resolve the matter. However, I am being told that the driver insists that the parcel should go to Alberton. He did not call me or the recipient to confirm the address, but instead took it upon himself to decide where the parcel should be delivered. I have spent R21 000.00 in the past three months via the Aramex dropbox and in return I got a stinking attitude and 3 different excuses?? First, the driver is new, he could not deliver on Thursday, then the driver decides the address is incorrect, still no explanation as to what happened on Wednesday? So, I will no longer support Aramex and EVERY SINGLE PERSON who requests Aramex for delivery, I will deny that opportunity. May the new courier company I choose for 2018 prosper and gain alot from my growing business from next year