Bad appauling service

I was expecting a parcel to be delivered from them on Friday 29th November 2019 I got a missed call at around 11am in the morning from the delivery guy with a voice note of him requesting a change of house music from what they are playing and him stating that that's the song he dances to during the weekend . I was shocked as I did not know who it was upon calling I discovered it was the driver from aramex who then told me that he was by my gate to come deliver my parcel and there was no one. To my surprise that particula day starting from Thursday I was repairing the electric fence outside the gate and o one ever came nor did they ring the intercom. I then sent a written complaint on Saturday and today is a Wednesday and no feedback or call from anyone as to what's helping with my parcel. APPAULING service and not satisfactory for a company that boasts of having 18 000 employees and that your parcel is in safer hands ..... that's just bad service at its peak can anyone help as I need my parcel as my ways have proven fruitless