Awol Parcels

If I could give a negative review I would. I never swear at below par services but this here I am receiving from Aramax South Africa is the pits.

I sent a parcel from Howard Center Pick n Pay on the 8th June 2020 to Mthatha in the Eastern Cape. I was picked on the 10th as the 8th was on the Saturday. It got to East London on the 9th (overnight as promised on packaging) and was scheduled same day for delivery to customer. There was no further activity on the tracking app when I decided to call Friday of that week as again on the packaging they say it take 72 hours to remote areas. I call the Aramax number *** to ask what is happening with my parcel as it was urgent due to it being required for business use to re open for Covid regulations. The consultant tells me that it was handed over to third party and they will be contact with them via email. They said to also ask them to make contact with me as I was panicking. Me thinking Aramax would do a great job I sent another parcel using their services the Tuesday of when my parcel got picked up Monday the 8th of June.

No activity happened that weekend and on the Monday of the 15th I called again for follow up on my parcels to the same number *** and I was told that they would send another email requesting information from 3rd parties as they dealing with them as they are going to remote areas, I told the lady that I have been through this last week, they promised to get back to me. Nothing happened on that day or Tuesday as it was a public holiday (June 16th). Wednesday I do like I did before, same answers again like its coming out of the same book and page, I know try ask getting details of the 3rd party courier they refuse saying they deal with them via email, I told them is way pass delivery date, why have they not written to you guys back if they experiencing issues on getting the person, their leaflet requests though for address, cellphone number, landline number and email. None of those were used. I decided to remain patient once more and had faith on what I was told.

Thursday the 18th of June 2020 my tracking app showed parcel delivered to a Chante, you would think I would be happy, guess again I am not. I do not know of any Chante. I call the receiver they also don't know of that lady or man. I call again ***, the guy says to me that I should be happy he solved my issue even though it went to the wrong person. I ask that services like UPS, Takealot etc call the receiver when they will make delivery to notify them. Why was that not done after leaving all possible ways of contact. The guy has an attitude saying he did his part and would send another email, I ask again for the 3rd party details, again nothing willing to give. I asked for his manager he said she was on another call and she would get back to me, 24 hours later, no call back, no contact to receiver, I am still clueless of where the parcel is.

I am about to call again and can guarantee I will get a ****ty none helpful response. Its 11/12 days and my parcels have not been received by the right hands. Do you think Aramax cares about my issue? no cause money is already in their possession and I am probably seen as a nag.

If you about to send to remote areas, rather use PEP services that you know for R70 it would get there in the 3 days, I wanted overnight as the parcel was urgent. Aramax is a **** service that I will not use again, you can not even escalate as they don't care. So Aramax here is the same middle finger you been giving to me.