Awful Aramex

I have used Aramex for a short while now as a courier service as I have a very, small, local creative business and need to courier bespoke items to clients in South Africa. Initially service was reliable, if not a little delayed on occasion but I understand that things can’t always work as expected. Over the last month the service has deteriorated including an incident of parcel tampering and parcels arriving 6 days overdue. I have 3 incidents of late with Aramex service (or lack of) that have prompted me to air my grievances as they have not responded to my mails or calls with any answers. I have had a parcel tampered with where part of my product was ******. I supp**** Aramex with photographic evidence of the tampered package as well as a forged replacement delivery docket (the handwriting is clearly not the same as my copy) I contacted Aramex repeatedly and did all they asked for, weeks later I have had no reply as to reimbur*****t. I have had to replace the product and courier again at my own expense again. Then I paid for 2 more overnight deliveries which took over a week to reach the specified destination. I complained and had to phone repeatedly during the week to follow up on the whereabouts of the parcels. I have had no apology and no response to reimburse me for the lost property or service that was not delivered Of late I have received possibly the worst service ever from Aramex who I repeatedly tried to contact via e mail and phone calls, neither have been successful. I have been fobbed off by different call centre employees all promising to call and mail back. No one ever does, standard answer is that the case has been lodged and is under review. It is difficult enough trying to keep your small business alive in the current economic conditions so it is so disappointing that there has been so little cooperation, care and complete lack of responsibility from one of the big companies