1 reviews | Active since Aug 2010
AWAITING PACKAGE FROM CUSTOMS
To Who this may concern<br> <br> I have order a package from China and the package got hold at customs on the 8th May 2015 Thato contacted me saying that they need the commercial invoice and I sent the invoice within a day, on the 18th Thato stated to me that a heading was filled out wrong and it needs to be fixed I told Thato again within a day to go ahead Do your job and get the package cleared. I was then told that this process will take another 7 days to be cleared which I find completely unacceptable as I have been through customs before and it doesn't take that long. Its been now over 7 days and still no delivery and no feedback from anyone. I need this package this week. What will aramex as a company do to help me? Reff number HAWB ***
We humbly apologies for the service you received that prompted you to contact us with a complaint, and we regret any inconvenience or frustrating that your experience has caused you.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the departments concerned and the necessary corrective action will be taken to prevent this from reoccurring.
We hope that your will continue to provide Aramex with opportunities to serve you.
Thank you for bringing these matters to our attention.
Yours in service,
T****ha Pillay
Customer service team leader.
We humbly apologies for the service you received that prompted you to contact us with a complaint, and we regret any inconvenience or frustrating that your experience has caused you.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the departments concerned and the necessary corrective action will be taken to prevent this from reoccurring.
We hope that your will continue to provide Aramex with opportunities to serve you.
Thank you for bringing these matters to our attention.
Yours in service,
T****ha Pillay
Customer service team leader.