Awaiting my package

I have taken out an Internet package with cybersmart. They have issued my router to aramex for delivery. According to aramex the router has been shipped out the morning of the 16th October. I called aramex at 2pm to find out what time I will receive my package. The woman I spoke to confirmed that it will be anytime from 4-6pm. After I have stayed out of work to be home for delivery I still have no router and it's almost 9pm. According to the tracking your package on their website it states no one was home. I'v been at home the entire day waiting! I have made numerous calls costing me my airtime and I won't get that back! I had to wait on more than one occasion for more than 5minutes trying to get hold of someone to speak to. I'm utterly disgusted by aramex for wasting my time. And it does not seem cybersmart can do anything about it as the package is not with them. I have never used aramex before and after this incident I would never, I would use another company with a better service!