RC
Ridolf C
1 reviews | Active since Jul 2009
27 Mar 2015, 10:23
Awaiting a parcel no feedback
I ordered some items from Amazon and it was sent via Aramex. This parcel has been at Aramex's Johannesburg offices since the 22/03/2015 as per the track and trace. When I call to find out what is happening I get transferred to a number that just rings. I just want to know what is happening and why my parcel is just lying there at their offices.<br>
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Replies (1)
Aramex South Africa's replyOfficial
31 Mar 2015, 13:28Hello curmudgeon,
We humbly apologies for the service you received that prompted you to contact us with a complaint, and we regret any inconvenience or frustrating that your experience has caused you.
We have notified the departments concerned to investigate the matter for service failure and for measures to be put in place to prevent the above from reoccuring.
We hope that you will continue to use our service in the future .
T****ha Pillay
Contact Centre Team Leader
Aramex South Africa
Tel +***3 - Fax: ***
Johannesburg: No. 1 Quark Crescent, Linbro Park, Johannesburg, SOUTH Africa
www.aramex.co.za
We humbly apologies for the service you received that prompted you to contact us with a complaint, and we regret any inconvenience or frustrating that your experience has caused you.
We have notified the departments concerned to investigate the matter for service failure and for measures to be put in place to prevent the above from reoccuring.
We hope that you will continue to use our service in the future .
T****ha Pillay
Contact Centre Team Leader
Aramex South Africa
Tel +***3 - Fax: ***
Johannesburg: No. 1 Quark Crescent, Linbro Park, Johannesburg, SOUTH Africa
www.aramex.co.za
Aramex South Africa's reply31 Mar 2015, 13:28
Official
Hello curmudgeon,
We humbly apologies for the service you received that prompted you to contact us with a complaint, and we regret any inconvenience or frustrating that your experience has caused you.
We have notified the departments concerned to investigate the matter for service failure and for measures to be put in place to prevent the above from reoccuring.
We hope that you will continue to use our service in the future .
T****ha Pillay
Contact Centre Team Leader
Aramex South Africa
Tel +***3 - Fax: ***
Johannesburg: No. 1 Quark Crescent, Linbro Park, Johannesburg, SOUTH Africa
www.aramex.co.za
We humbly apologies for the service you received that prompted you to contact us with a complaint, and we regret any inconvenience or frustrating that your experience has caused you.
We have notified the departments concerned to investigate the matter for service failure and for measures to be put in place to prevent the above from reoccuring.
We hope that you will continue to use our service in the future .
T****ha Pillay
Contact Centre Team Leader
Aramex South Africa
Tel +***3 - Fax: ***
Johannesburg: No. 1 Quark Crescent, Linbro Park, Johannesburg, SOUTH Africa
www.aramex.co.za